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Support includes

• The item support period
• Answering questions about how to use the item
• Answering technical questions about the item (and included third party assets)
• Help with defects in the item or included third party assets
• Item updates to ensure ongoing compatibility and to resolve security vulnerabilities

Support doesn't include

• Item customization
• Installation of the item
• Hosting, server environment, or software
• Help from authors of included third party assets